Frequently Asked Questions
Everything you need to know about shopping with Rat Rig
What shipping methods do you offer?
We offer worldwide shipping via premium carriers like DHL and FedEx. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking link and number to monitor your shipment's progress in real-time.
What is your return policy?
We accept returns within 14 days of receipt for most items, provided they are in their original packaging and unused condition. Please contact our support team to initiate a return request.
Are taxes and customs duties included in the price?
For orders outside the European Union, prices are displayed excluding VAT. Customers are responsible for any local import duties, taxes, and brokerage fees that may be applied by your country's customs office.
What payment methods do you accept?
We accept a variety of secure payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for larger orders.
Do you provide technical support for your DIY kits?
Yes, we provide comprehensive assembly guides, documentation, and access to our community forums. Our technical support team is also available via email to help you with any specific build challenges.