Returns & Exchanges
At Rat Rig, we strive for total customer satisfaction with our hardware and kits. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receipt for a refund or exchange.
Initiate a Return Request
Contact our support team via our official help desk with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Ensure all items are in their original, unassembled condition and packaging, including all fasteners, electronics, and structural components.
Ship the Items
Affix the provided RMA label to your package and ship the items back to our warehouse using a tracked courier service to ensure safe delivery.
Inspection and Refund
Once our technicians verify the contents and condition of the return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing